Jamaican Passport Photos
We love it when we create “happiness.” We love receiving feedback for a job well done. We put a lot of effort into everything we do around here, and when it’s noted that we’ve completed a job well done, we enjoy the reviews. Sometimes those reviews go online in the form of a Google, Yelp, or Facebook review, but occasionally, they come in the form of a real-life, honest to goodness, hand-written thank you note.
About two weeks ago, we created Jamaican passport photos for Carol. We followed the stated specs, just as we had done many times before. Oddly though, the image provided by the Jamaican consulate on their instruction sheet, was square (2×2″), yet the specs called for a vertical image (35x45mm) which is what we’ve always provided. I followed the stated specs, and a few days later Carol called in a panic. They’d rejected her images, and requested that she show more of her shoulders in the image. To do that, meant making her head size smaller than the 25-35mm they required.
I immediately resized and reprinted her images to make her head size slightly below the 25mm requirement, thus showing more shoulders, and mailed them to her the same day. She was shocked that I refused to charge her anything more, not even for postage. At Newsome’s, we guarantee our work, and there was no way I was going to expect her to pay anything extra – it’s now between me and the Jamaican consulate to work out the problem, not her fault at all!
Carol is a young woman, but an old soul, and when I received a thank you note from her I was thrilled. Passport photography isn’t considered an “art,” but it should be. It’s not easy pleasing a bureaucrat in a foreign country who may be having a bad day, or is new on the job and hasn’t fully found their rhythm with the “approved” stamp yet. Carol’s acknowledgement of our efforts to help resolve the disparity between the instructions and the images provided was the happy ending we strive for.
Thank you, Carol!
